Serving Jewelers, silversmiths, Goldsmiths, Lapidaries and Faceters Since 1967

Privacy, Shipping & Returns Policy


Privacy Policy:

Thank you for visiting our web site. We have designed our Privacy Policy to inform you about our current data collection and how we use your personal information. From time to time, we may, without notice, modify or eliminate all or a portion of this Privacy Policy.

We obtain personal information that is needed to provide you with our goods and services:

When we collect information directly from you, we obtain this personal information in order to provide you with our goods or services, to provide customer service and to fulfill any legal or regulatory requirements.

The only information we collect about you is information that you provide us. This information may include, for example, your name, mailing address, e-mail address and telephone number. If you supply us with personal data and request information from us, we will contact you to provide you with the information you requested.

We are committed to protecting the confidentiality of your personal information:

Our policies limit access to the personal information we collect to our employees and business relationships who need the information to fulfill their business responsibilities. We require our employees to adhere to this Privacy Policy. Employees who violate our Privacy Policy are subject to disciplinary action, up to and including dismissal.

When we collect personal information about you, we handle this information in accordance with the terms and conditions in our applicable merchant agreement. When we engage vendors and other outside contractors, they are subject to our contractual requirements. For purposes of credit reporting, verification and risk management, we may share information about you with third parties. We also will disclose information in response to a request issued by a court, government agency or regulatory authority.

We will inform you about the general uses of the information we collect about you:

When we obtain personal information as part of our direct relationship with you, we will not share this information with nonaffiliated third parties, except in the following circumstances:

· In accordance with the our Privacy Policy
· To facilitate and complete merchant-initiated or authorized transactions
· To comply with federal, state and local laws, including credit reporting laws and card association rules
· To combat fraud

We use appropriate security safeguards:

Security is important. We employ appropriate measures, including advanced technology, to protect personal information collected against unauthorized access, disclosure, alteration or destruction. These measures may include, among others, encryption, physical access security and other appropriate technologies.

Our Web sites may be linked to other Web sites:

We may create links to third-party Web sites. We are not responsible for the content or privacy practices employed by third-party Web sites that are linked to our Web site. Neither do we control or warrant the utility, merchantability or workmanship of the products or services offered at third-party Web sites.

The examples contained in this Privacy Policy are illustrations only, and they are not intended to be all-inclusive. We may amend this Privacy Policy at any time, and we will inform you of changes as required by law. You may have other privacy protections under state laws, and we will comply with applicable state laws when we disclose information about you. This Privacy Policy applies to all accounts you may have with us, and it replaces all our previous disclosures to you about our information practices.

Billing / Credit Card Charges:

Silversupplies.com/Starr Gems Inc. will bill credit cards upon shipment of your product.

Pricing & Product Availability:

99% of our products will ship the same day with the advertised price, but there will be exceptions. Because of market fluctuations, products may not always be in stock or available. We will do our best to update the website as to current availability and estimated arrival dates. Some items may require a few extra days to get to our store before they can be shipped to you. If that is your case, please be patient, we will contact you.

Typographical Errors:

In the event a product is listed incorrectly due to typographical error, Silversupplies shall have the right to refuse or cancel any orders placed for the product. If you have received the product, Silversupplies will accept the return of UNUSED Product and credit your credit card in full, minus shipping cost.

Silversupplies.com/Starr Gems Inc. will accept returns of unused product as long as the product is returned within 20 days of the purchase date. The product must be in the original condition and must not be damaged in any way. No refunds on cut metals.

Silversupplies.com/Starr Gems Inc. will not accept returns of product which has been opened unless the product is defective. Defective product will be replaced with the exact same product.

Silversupplies.com/Starr Gems Inc. reserves the right to deny the return of any product we deem tampered with at our discretion.

Privacy Policy Statement:

Silversupplies.com/Starr Gems Inc. is committed to protecting your right to privacy. We collect information about our customers to enable us to process orders, improve our site, and provide better services. For your protection, we do not sell your information to other marketers or anyone!

To process and ship your order, we need your name, phone number, billing address, shipping address, and email address.

Shipping:

Silversupplies.com/Starr Gems Inc. only ships packages Tuesday through Saturday. Most orders received before 2:00pm (MST Daylight Savings Not Observed In Arizona) will be sent the same day.


220 West Drachman, Tucson, AZ 85705 Phone: 800.882.8750
©2000-2010 Reproduction of all content strictly prohibited without written authorization from Starr Gems Inc.
Starr Gems Inc. is UpFront
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